Store-specific return deadline: [CONFIRM BEFORE PUBLISHING]. Customers should review the applicable return period on this policy before ordering. Mandatory consumer rights in their jurisdiction remain unaffected.

Email service@vexquril.com with your order number, the relevant item, a brief explanation, and photographs when helpful. Please wait for authorization and return instructions before dispatching goods.

Where a voluntary return is offered, products should generally be unused, complete, and in their original condition, with all relevant packaging and accessories. The eligibility of an item also depends on its stated listing, the reason for return, and applicable consumer-protection law.

If your shipment is damaged, defective, incomplete, or incorrect, notify us promptly. Please provide clear evidence such as photographs of the item, packaging and delivery label. We will review and offer the remedy required by applicable law or the relevant order agreement.

Do not automatically return merchandise to our registered business address. Our support team will identify the correct return warehouse and instructions once the request has been reviewed. Unapproved returns may be delayed or misrouted.

Certain products may have restrictions for hygiene, customization, installation, safety, or other reasons where legally permitted and clearly disclosed before purchase. Mandatory statutory return or defect remedies continue to apply.

Cost allocation: [CONFIRM BEFORE PUBLISHING]. Return shipping responsibility may differ between a change-of-mind return and an item with a confirmed defect or fulfillment error. Any fees must be disclosed and comply with applicable law.

Returned goods may be inspected to confirm their condition and eligibility. We will contact you if additional information is required or if a requested remedy cannot be approved.

When a refund is approved, it will ordinarily be initiated using the original payment method where available. Refund initiation timeline: [CONFIRM BEFORE PUBLISHING]. Financial institutions and payment processors may take additional time to post the credit.

Contact us as quickly as possible if you need to cancel or modify an order. Once fulfillment begins or goods are dispatched, cancellation may no longer be possible and return procedures may apply.

Exchange availability depends on stock, product characteristics and applicable consumer rights. Contact support before sending a product back for an exchange.

Nothing in this policy is intended to remove rights or remedies that cannot be waived under applicable consumer law. Where these rights provide greater protection, they take precedence.

For questions, please contact service@vexquril.com or +852 2548 8321. Customer service hours: 8:00 AM - 10:00 PM Daily.