Email: service@vexquril.com
Phone: +852 2548 8321
Support Hours: 8:00 AM - 10:00 PM Daily

Please allow reasonable time for a response, especially during busy periods or public holidays.

Please include your order number and the email address associated with your purchase. You may also describe your question and include relevant item details to help us locate the order.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its listing, contact us promptly so we can review the issue.

• Your order number and item name.
• A concise description of the problem.
• Clear photos or video of the product and packaging, if relevant.
• A photo of the shipping label if delivery details are disputed.

We will review the information and explain the next steps under our applicable store policies and consumer rights.

Please request return instructions from customer support before shipping a parcel. The registered company address is not necessarily the return warehouse address; we will provide an appropriate destination after reviewing your request.

If your order has shipped, consult the tracking details supplied in the dispatch notice. If tracking has not updated or the parcel appears lost, send us your order number for assistance.

Our registered business information appears below. Please direct service requests to the customer-support contact details rather than sending unsolicited returns to the registered address.