• Contact details: name, email, telephone, billing address and delivery address.
• Order and purchase information: products, amounts, transaction status, returns, and customer-service records.
• Account details, if you choose to register.
• Device and usage information, such as browser type, approximate location, IP address and cookie identifiers.
• Communications sent to customer support or submitted through website forms.

Information may be provided directly by you, gathered automatically when you use the site, or received from service providers involved in checkout, shipping, fraud prevention, website analytics, and customer support.

• Fulfill purchases, payments, shipping and returns.
• Respond to customer requests and provide support.
• Operate, maintain and improve the store.
• Prevent fraud, protect account security and comply with legal obligations.
• Send promotional messages where permitted, subject to applicable consent and opt-out requirements.

Our website and service providers may use cookies and similar technologies for essential functionality, analytics, personalization, and advertising where enabled. Available consent or privacy controls depend on your location and the store configuration.

Personal data may be shared with vendors who provide payment, ecommerce hosting, delivery, customer support, fraud prevention, analytics, or related functions. Data may also be disclosed where legally required or in connection with a legitimate business transfer. We do not claim that all providers or transfer arrangements are identical in every country.

Our business and service providers may process information in locations outside your home country. Where required, we apply appropriate safeguards or other lawful mechanisms for such transfers.

Reasonable organizational and technical safeguards are intended to protect personal information. However, no online system can guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, legal and tax requirements, resolving disputes, and fraud prevention, subject to applicable law.

Depending on your location, you may have rights to access, correct, delete, restrict, or receive certain personal information, object to particular processing, or withdraw consent. Some rights are subject to exceptions. Contact us to submit a request.

You may opt out of promotional emails using the unsubscribe option where provided or by contacting us. Operational messages, such as order confirmations, may still be sent when needed.

Our website is not intentionally directed to children who lack the legal ability to provide valid consent. If you believe a child has provided personal data improperly, contact us.

Links to external websites or services may be governed by their own privacy practices. We encourage you to review those third parties’ notices.

We may update this policy to reflect changes in our operations or legal requirements. Material revisions will be reflected on the published policy page, where appropriate.

For questions, please contact service@vexquril.com or +852 2548 8321. Customer service hours: 8:00 AM - 10:00 PM Daily.